Shipping policy

Shipping Policy Delivery Times Order Tracking International Shipping Delivery Address Undelivered or Lost Products Return Policy Contact Policy Update

1. Shipping Fees and Pricing

1.1 Product Prices: The prices displayed on our site include the cost of the product and standard shipping fees. No additional charges will be added for standard shipping during your order.

1.2 Taxes and Customs Duties: The displayed prices do not include local taxes, VAT, or customs duties that may apply in your country. These potential fees are the responsibility of the customer and must be paid upon delivery if applicable.

1.3 Cost Transparency: We are committed to being fully transparent about costs. The price you see for each item covers the product and its standard shipping, but does not include potential taxes or customs duties that vary depending on your location.

2. Delivery Times

2.1 Production and Shipping Process: All our products are made-to-order, with an average production time of 3-4 business days before shipping. This production time is already included in our delivery estimates.

2.2 Delivery Estimates: We strive to process and ship your order as quickly as possible. The estimated total delivery times (from order placement to delivery) are as follows:

United States: 7-14 business days
Canada: 14-25 business days
European Union: 15-30 business days
Switzerland: 15-30 business days
Other international destinations: 20-35 business days

2.3 Factors Affecting Delivery Times: Please note that these times are estimates and may vary due to various factors, including customs procedures, weather conditions, and local circumstances.

2.4 Business Days: Delivery times are calculated in business days, excluding weekends and holidays.

3 Order Tracking

3.1 Tracking Number: A tracking number will be provided to you by email once your order has been shipped.

3.2 Using the Tracking Number: You can use this number to track the progress of your package on the carrier's website or via the link provided in the shipping confirmation email.

4. International Shipping

4.1 Countries Served: We ship to many countries around the world. The list of eligible countries is available during the ordering process.

4.2 Customs Procedures: Please note that international orders may be subject to customs inspections, which can cause additional delays.

4.3 Customer Responsibility: It is the customer's responsibility to inquire about their country's customs regulations and to pay all customs fees, import taxes, or other associated costs.

5. Delivery Address

5.1 Accuracy of Information: It is the customer's responsibility to provide a correct and complete delivery address.

5.2 Consequences of Incorrect Information: We cannot be held responsible for delays or non-deliveries due to incorrect or incomplete address information provided by the customer.

6. Undelivered or Lost Products

6.1 Claim Period: In the rare event that a package is lost or not delivered, please contact us within 30 days of the estimated shipping date.

6.2 Resolution: We will do our best to resolve the issue, whether by locating the package or offering a replacement or refund depending on the circumstances.

7. Return Policy

7.1 Return Conditions: For more information on our return policy, please visit our dedicated page.

8. Contact

For any questions regarding your shipment, please don't hesitate to contact us at service@tycy.art.

9. Policy Update

This shipping policy may be updated periodically to reflect changes in our shipping practices or regulations. We encourage you to regularly check this page to stay informed about our current shipping terms. The date of the last update will always be indicated below.

Last updated: 01.11.2024